Privacy Policy

Last updated: January 2024

Introduction

reed-spark is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website and services.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Business information (company name, industry, role)
• Information provided through consultation request forms
• Communications you send to us

We also collect certain information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Schedule and deliver mentoring sessions
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: processing necessary to fulfil our services
• Legitimate interests: improving our services and communicating with you
• Consent: where you have given explicit permission
• Legal compliance: where processing is required by law

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website
• Professional advisors (accountants, lawyers) when necessary
• Regulatory authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact information from enquiries is typically retained for three years following our last interaction.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

reed-spark
47 Commerce Street
Manchester, M2 4PD
United Kingdom

Email: [email protected]